FAQ's

  • We are online retailer that sell health and fitness equipment.
  • At the moment, we only accept credit/debit cards and PayPal payments.
  • Yes, you can cancel your order, however, all orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
  • We do not offer exchanges at this time
  • Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
  • Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused, and our customer service team is here to help make things right. Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible.
  • We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within working days of your order, feel free to follow up with us at support@seekhealthwellness.com.
  • Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law or to fulfill an order contract with you. Read more about our Privacy Policy here.
  • The equipment on our site are updated weekly.
  • Returns and exchanges are accepted for all items within 30 days of purchase. Please visit our returns page to initiate the returns process.