Who are we?
- We are online retailer that sell health and fitness equipment.
What are the payment methods available?
- At the moment, we only accept credit/debit cards and PayPal payments.
Can I cancel or change my order?
- Yes, you can cancel your order, however, all orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Can I exchange my order?
- We do not offer exchanges at this time
Why did I only receive part of my order?
- Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
I received the wrong goods, what do I do?
- Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused, and our customer service team is here to help make things right. Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible.
How can I check the status of my order?
- We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within working days of your order, feel free to follow up with us at firstname.lastname@example.org.
Is my personal information kept private?
How often are the equipment on your site is updated?
- The equipment on our site are updated weekly.
How do I return my order?
- Returns and exchanges are accepted for all items within 30 days of purchase. Please visit our returns page to initiate the returns process.